CALL US: 0400 569 657
CALL US: 0400 569 657
 

Our Services

How much is your time worth to you?

When you partner with a Virtual Assistant, you are sharing your workload with an efficient and experienced Assistant. At Executive Virtual Associate, we take care of your projects and tasks, accurately and on time - giving you back some of your valuable time!

We can support you and your business in so many ways. Here is just a examples of work you could delegate to us, to give you some ideas.

  • Create regular newsletters
  • Set up & management of social media
  • Create and conduct client surveys
  • Conduct research
  • Data Entry & Data Management
  • Plan your travel arrangements
  • Event Planning 
  • Manage email subscriber lists
  • Turn client testimonials into beautiful documents
  • Arrange client gifts
  • Concierge service
  • Collate RSVP collection
  • End of month reporting
  • Create workshop or meeting presentations
  • Seasonal cards for your clients
  • Mystery Shopping 
  • Thank you letters to clients
  • Scrapbook your print media articles
  • And so much more…..

      Just ask, and share your workload with us.

 

All Part of the Deal 

The following are all included when you partner with Executive Virtual Associate.

  • Professional, prompt and efficient high quality work
  • Regular status updates on project
  • 100% privacy guaranteed
  • Access to the EVA Library 
  • Free delivery of project work within 15 km of Bendigo CBD during project period
  • Free e-newsletter delivered directly to your inbox
  • Access to EVA surveys conducted.
Top

Frequently Asked Questions

How do we get started?

To ensure your needs are clearly understood and achievable, we prefer to conduct our initial discussion either over the phone or via skype. (Face to face meetings can be arranged for Bendigo-based clients). We will then prepare a Proposal of Partnership, and arrange for a Client Agreement to be signed by both parties, confirming your needs, timeframes and payment details. This document also sets out other important factors such as privacy and documentation ownership.

How do we communicate?

As we operate virtually, the options available for communication are via email, phone, skype or social media private message options.

Top

How much does it cost?

As we recognise that no two Clients are identical, and following our initial consultation, we will prepare a Proposal of Partnership, including our service packages which are individually tailored to meet the unique needs of our Clients.
We offer either packages or hourly rates payment options to help meet the needs of your business.

monthly retainer packages are available – depending on your ongoing business needs. The packages are charged in advance to reserve the number of hours your business will need virtual support for during the calendar month.

Gem Admin Package - $525 for 10 hours

Diamond Admin Package - $990 for 20 hours

We also offer hourly rates – suitable for ad-hoc tasks and projects.
$55 per hour for standard requests. $65 per hour for urgent jobs, public holidays or weekend requests. All prices quotes are excluding GST.

What are the payment options available?

Executive Virtual Associate's preferred payment option is direct credit (bank and account details provided on our invoices). Other payment options include cash, bank cheque and paypal. Payment method will be confirmed in our service agreement.

What are the payment terms?

Unless otherwise agreed in our service agreement, payment terms are 7 days.

How do we transfer documents?

When transferring documents, emailing is the obvious choice. However for large files this can often be a problem. Therefore, we recommend and prefer file transfers via Dropbox. If you don't already have a Dropbox account, please use the link below to set up your own free account. Dropbox is our preferred method of transferring data to and from our clients. It's safe, secure and stored in the cloud. Learn more about using Dropbox - Take a tour >

Top

Our Service Statements

Vision statement

Our Vision is to be recognised as an exceptional Virtual Assistance service provider, by building long term relationships with our clients and lessening our impact on the environment. We also pledge to encourage others to follow our lead, leaving a better planet for future generations.
View our Environmental Policy here.

Mission statement

EVA provides efficient, ethical and accurateadministration support, giving our clients back their valuable time. 

Privacy statement

About this Policy

EVA is committed to protecting the privacy of any personal information held about individuals in accordance with applicable laws. “Personal information” is information about an identifiable individual, or an individual who is reasonably identifiable, as defined by applicable law. This policy describes the way in which EVA collects, holds and discloses your personal information.

Why does Executive Virtual Associate collect my personal information?

EVA collects and holds your personal information to allow us to perform our business function. For example, EVA may collect your personal information to enable us to perform the service you require or to participate in a EVA promotion, for the uses listed below or to allow EVA to market its current and future products and services to you.

What personal information does Executive Virtual Associate hold?

During the course of our business, we may collect personal information from you.

The types of personal information EVA collects will depend on the nature of your dealings with us and may (but does not always) include:

  • Your name, Gender, Date of Birth, Address;
  • Personal &/or work contact details (including phone/fax number/email address, business name and authorised representative name and contact details, address);
  • Your preferred service and usage history;
  • Any information about you which you provide through our promotions, questionnaires or surveys; 
  • Payment details (e.g. bank account / credit card numbers)

If you don’t provide personal information?

If you can’t (or won’t) provide EVA with the personal information it reasonably requires, we may be unable to provide you with services you have requested.

How does Executive Virtual Associate collect personal information?

EVA will collect personal information directly from you. That collection generally occurs when you request a service or information about our services or access our website.

How does Executive Virtual Associate use my personal information?

EVA uses your personal information for the purpose for which it was collected, including (but not limited to):

  • Providing you with the goods or services you request;
  • Promoting and marketing our current and future products and services;
  • Informing you of upcoming events, special promotions and offers, discounts and other matters with EVA considers may be on interest to you;
  • Conducting research (including but not limited to client surveys) concerning EVA's current and future products or services.

Enquiries about our services

In relation to personal information provided during enquiry calls, EVA collects, uses and discloses personal information to assist in answering your query or addressing your complaint. This may include using information you provide to contact you following the call in response to your query or complaint.

Will Executive Virtual Associate give your personal information to anyone else?

We treat your personal information as strictly private and confidential. We will not disclose your personal information to third parties unless:

  • you have given us your permission
  • it is required in the course of providing our services to you
  • it is for external administrative purposes (e.g. courier services, contractors)
  • we are required to do so by any court, tribunal or regulatory authority.
We do not disclose your personal information (including your email address or telephone numbers) to any third party for the purpose of marketing products or services to you.

Is my personal information secure?

EVA takes reasonable steps to ensure personal information it holds about you is protected from risks such as misuse, interference, loss and unauthorised access, use, destruction, modification or disclosure.

No data transmission over the internet is totally secure. As a result, any personal information you send to EVA over the Internet (including via email) is sent at your own risk.

Your rights of access and correction

The accuracy of your personal information is important. EVA takes reasonable steps to ensure personal information it holds about you is accurate, complete, up-to-date, relevant and not misleading. If you believe that any personal information EVA holds about you is incorrect, please contact us.

Contact us if you have any questions, feedback or complaints about privacy. For further advice regarding your privacy rights you can contact the Office of the Victorian Privacy Commissioner at www.privacy.vic.gov.au

Access to and Use of this Website;

  • None of the content of this website constitutes advice
  • No representations as to factual accuracy of such content are given
  • No liability for loss or damage from reliance upon or use of information on this web site is accepted.
  • No contractual or other relationship is created between the provider and the user of this web site.
  • No responsibility is accepted for the content or availability of linked sites.
EXECUTIVE VIRTUAL ASSOCIATE
June 2016

Download our Privacy Policy here.


Code of Ethics

EVA will at all times conduct its business with honesty, integrity, and a high degree of professionalism. Our aim is to constantly provide a high quality service supported by strong ethics, reputation, confidentiality and sound business decisions.

Service Guarantee

Executive Virtual Associate provide the following guarantees;

  • Your privacy and data will be always protected
  • All work will be completed within the agreed timeframe, and with the highest quality and professionalism
  • We will remain true to the signed service agreement
Top

 

 

 

Our NewsletterLatest NewsMemberships